Position: Customer Service Representative

Reports to: Vice President of Organizational Development

Scope:  

Provide all front-line and telephone customer service to members and walk-ins.  Work with high phone volume, walk-ins and people in the building needing assistance for various reasons while maintaining a pleasant and helpful attitude.  Provide accurate information to all inquiries.

Examples of Work Performed:

• Directs incoming calls and faxes to appropriate staff members effectively.
• Sends out mail/packages for everyone.
• Directs and track visitors and meeting attendees efficiently.
• Provides member benefits and event information to existing and prospective members.
• Maintains a general community and organization information file to answer the most frequently asked questions.
• Laminates member pictures from the local paper.
• Answers and fulfills information inquiries the same day received, if possible, including Visitor Guides, Relocation Packets, Retirement Information Requests and Membership Packets.
• Sorts mail daily and promptly routes to the proper department upon review by VP of Operations. 
• Certificate of Origins
• Logs checks and date stamps invoices before giving to VP Operations.
• Ensures that the front office has a professional image and appearance, makes sure the hospitality area is uncluttered and neat at all times.  Makes coffee each morning.
• Prints out daily credit card transactions.
• Maintains the brochure rack and other organization and community publications in front office.
• Over-sees the sign-out log. 
• Updates real estate guide.
• Prints and mails letters including, but not limited to, new member welcome letters, new business licenses, renewal thank you letters, dropped members and relocation packet letters.
• Assists with Chamber networking events by working with the Membership Services Coordinator and being a back-up for the MSC as needed.
• Performs other duties as needed by the Vice President of Organizational Development and other departments as needed.