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JOB POSTING: CUSTOMER SERVICE REPRESENTATIVE
By: Zach Buckner | 11.15.17

Position: Customer Service Representative

 

Reports to: Vice President of Organizational Development

 

 

Scope:  

 

Provide all front-line and telephone customer service to members and walk-ins.  Work with high phone volume, walk-ins and people in the building needing assistance for various reasons while maintaining a pleasant and helpful attitude.  Provide accurate information to all inquiries.

 

Examples of Work Performed:

  • Directs incoming calls and faxes to appropriate staff members effectively.
  • Sends out mail/packages for everyone.
  • Directs and track visitors and meeting attendees efficiently.
  • Provides member benefits and event information to existing and prospective members.
  • Maintains a general community and organization information file to answer the most frequently asked questions.
  • Laminates member pictures from the local paper.
  • Answers and fulfills information inquiries the same day received, if possible, including Visitor Guides, Relocation Packets, Retirement Information Requests and Membership Packets.
  • Sorts mail daily and promptly routes to the proper department upon review by VP of Operations. 
  • Certificate of Origins
  • Logs checks and date stamps invoices before giving to VP Operations.
  • Ensures that the front office has a professional image and appearance, makes sure the hospitality area is uncluttered and neat at all times.  Makes coffee each morning.
  • Prints out daily credit card transactions.
  • Maintains the brochure rack and other organization and community publications in front office.
  • Over-sees the sign-out log. 
  • Updates real estate guide.
  • Prints and mails letters including, but not limited to, new member welcome letters, new business licenses, renewal thank you letters, dropped members and relocation packet letters.
  • Assists with Chamber networking events by working with the Membership Services Coordinator and being a back-up for the MSC as needed.
  • Performs other duties as needed by the Vice President of Organizational Development and other departments as needed.